Shipping & Returns
If you are from Victoria, and would like to pick up your items from our shop in Carnegie you can select 'Pick Up In-Store' at no cost. We will advise when your items are ready for collection via email. Please allow normal "dispatch" times of 5-10 business days to get your order ready for collection.
In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.
All faulty items must be assessed in store at Minta & Co to a repair, exchange or refund being issued.
Due to health and hygiene regulations earrings and jewellery cannot be returned for exchange or credit note .
We do no accept, exchange or refund items for general wear and tear or miss-use, our team will assess each return individually.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
H O W T O R E T U R N:
Email us email@example.com or call 03 8525 3583
Please state your order number, style, size and the reason for the return.
Minta & Co
Shop 1, 284-286 Neerim Rd
Carnegie , VIC 3163